find the most frequently asked questions below
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if you have created an account you can login in view the status of your order. We also recommend using the SHOP app to receive updates on your order.
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you can find our full returns policy here https://www.studiothie.com/policies/refund-policy
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yes! shipping rates will be displayed upon checkout.
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orders to countries outside the UK may be subject to local import duties and/or taxes, which are levied once your package reaches your country. the Conscious ships your package according to incoterms Delivered Duty Unpaid (DDU). this means that we do not collect VAT, duties and/or taxes on orders to countries outside the UK and we cannot predict what your particular charges may be.
if you do incur any such additional charges they must be paid in order for your package to clear customs. please contact your local customs office for more information.
if an order is returned to us due to the to non-payment of any import fees, the return charge will be deducted from the original order value.
please note that we are not liable to refund local custom taxes and duties.
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yes! please visit https://www.studiothie.com/pages/studio-thie-wholesale for more details